Policy for returning goods
14 Day Returns
If you do not require a product and it is within fourteen working days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and is a saleable condition you may request an return providing it's not one of the following:
- Made to order item
- Water Treatment item
- Adhesives, paints or joint mix
You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.
28 Day Returns
If you do not require a product and it is within twenty eight working days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and in a saleable condition you may request an return providing it's not one of the following:
- Made to order item
- Water Treatment item
- Adhesives, paints or joint mix
You will incur a 25% or £25 re-stocking charge per order, whichever is the greater. You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.
If an item is faulty
If you receive an item which is faulty then please notify us as soon as possible and we will arrange for collection of the faulty item and a replacement issued.
If you have an item which develops a fault then if the item is within 30 days of receipt we will arrange for collection of the faulty item and a replacement issued. However if the item is outside of 30 days of receipt and within the warranty period we will need to inspect the item and reserve the right to repair. If we are unable to repair and the item is identified as being a manufacturing fault then we will either issue a replacement or pro rata credit per the warranty policy of the product. However if the item fault is deemmed to have been caused by misuse then we reserve the right to return the item to you at your cost.
Non Returnable Items
Due to the nature of swimming pool products there are some exclusions which are non returnable unless faulty.
- Made to order items such as Covers, Liners, Wooden Pools
- Water Treatment products
- Adhesives, Paints or Joint Mix
If you wish to return any item/order you must always contact us prior to sending the goods back, we will then issue you with a returns number and the relevant returns address.